Frequently Asked Questions

FAQ’s for Epic Pump Series Pool Pump Energy Saver

Product (general)

Q. What does Epic mean?
A. Epic stands for Electric Pump Inverter Control

Q. Where is Epic Made?
A. Epic has been designed and built in Australia, although some main components are manufactured and imported from overseas.

Q. Who makes Epic?
A. Epic Pump Series Pool Pump Energy Saver is manufactured by Electronic Power Solutions Pty Limited

Q. Who is Electronic Power Solutions Pty Ltd?
A. We are a specialist company with over 25 years experience in AC Motor Control and Power Quality.

Q. What other products do Electronic Power Solutions supply?
A. Electronic Power Solutions supplies a wide range of AC Variable speed drives and Electronic Soft Starters suitable for both single and three phase supplies and ratings between 0.37kW and 1800kW; Three phase pump control systems; A wide range of Uninterruptible Power Supplies (UPS) and much more. Please visit the Product page on the EPS Website for more detailed information.

Q. Who sells Epic ?
A. Epic Pump Series Pool Pump Energy Saver is sold direct to the public by Electronic Power Solutions Pty Ltd via this website. Please click here to purchase an Epic Pump Series Pool Pump Energy Saver

Q. How long is the Warranty and what does it cover?
A. Warranty is 12 months from date of dispatch and covers repair or replacement of all components that have failed due to bad workmanship or faulty component, provided that you return the faulty unit to us for repair together with your proof of purchase

Q. What is not covered by the warranty?
A. We as the manufacturer, will not be liable
a) for any consequential loss or damage whatsoever
b) Failure caused by incorrect installation, incorrect connection, incorrect operation or operation other than the intended use and within the rating limit as detailed in the Installation and Operating Manual.
c) damage caused by water is not covered by this warranty.
d) Forward and Return freight costs are the responsibility of the owner (unless the unit is repaired by us under warranty in which case the return freight costs will be covered by us in Australia and New Zealand)
PLEASE NOTE: Warranty will be voided if the unit has been repaired or attempted to be repaired by anyone other than the manufacturer.
Please also refer to our warranty policy available under Downloads

Q. Is an extended Warranty available?
A. An extended warranty of a further 12 months can be purchased separately at any time during the initial 12 month warranty period – please contact us for details and pricing before your initial warranty expires.

 

Technical

Q. How does Epic work?
A.  The Epic Pump Series Pool Pump Energy Saver regulates the energy consumption of the pump motor to the power saving mode selected on the Epic Pump Series Pool Pump Energy Saver by reducing the speed on a single phase AC pool pump motor.

Q. Will Epic work on any single phase pump motor?
A. The Epic Pump Series Pool Pump Energy Saver will work on most single phase AC pool pump motors. Please contact us before purchasing if you have any doubt regarding the operation of Epic on your pool pump motor.

Q. Has Epic been designed for all types of single phase AC motors?
A. Epic Pump Series Pool Pump Energy Saver has been designed for use on a permanent split capacitor single phase motors only. Please contact us before purchasing if you have any doubt regarding the suitability of your pool pump motor.

Q. What is the physical size of the Epic unit ?
A. 360mmH x 270mmW x 180mmD and weighs approx 8 kg

Q. Will Epic affect the life of my pump motor?
A. The reduced starting currents when using Epic Pump Series Pool Pump Energy Saver will ensure that the life of your pump motor will not be affected.

Q. What if my pool professional says that the pump warranty is affected if I use Epic?
A. Please contact us immediately if a statement to this effect is made to you by your pool professional or a pool pump manufacturer. Epic will not  affect the pool pump or the pool pump motor, provided the pool pump motor is a permanent split capacitor single phase motor.

Q. Why are the savings estimates for Epic not higher than $850 per year?
A. The savings that can be achieved by using the Epic Pump Series Pool Pump Energy Saver are a conservative estimate but based on the largest pool pump used in practise on domestic pools. We see no sense in over estimating power savings to try and make the numbers look better than they already are. Ultimately, the size of the pool pump, the efficiency of the pump and motor, the amount of time you decide to run your pool pump, and the (rising) cost of electricity will determine the actual reduction in running costs – we are sure that you will be very pleasantly surprised.

Q. Is there a Money Back Guarantee if I don’t get any energy savings using the Epic Pump Series Pool Pump Energy Saver?
A. You will not achieve any energy savings if you use the Epic Pump Series Pool Pump Energy Saver in the Power Save OFF Mode. However, we will back our extensive experience with motor and pump control by a 100% Money Back Guarantee if you don’t reduce the energy usage of your pool pump when operating in either LOW, MEDIUM or HIGH Energy Save Modes on the Epic Pump Series Pool Pump Energy Saver

Q. If the EPIC unit reduces the pool pumps speed (flow rate), why can’t I just run my pump for less hours per day to get the same result?
A. Reducing the pump speed (flow rate) will reduce the power consumption of the pump by a cubic function of the flow rate reduction. For example if the flow rate is reduced by 10% (to 90%) flow  hen the power use of the pump is reduced to 73% (0.9 x 0.9 x 0.9), a reduction of 27%. On the other hand if you just reduced the running time by 10% with the pump still running flat out, the energy reduction will be only 10%. Try out the maths yourself for a 20% and 30% reduction in flow versus a 20% or 30% reduction in run time. Reducing the flow rate also makes sense for most pools as it is most likely your pump is oversized for the job. This means there is quite a bit of wasted energy while the pump runs normally. The EPIC unit will enable flow rate reduction to better match your pool pipework. For example, a pump rated at 300 litres per minute may be trying to force water through a pipe only capable of carrying 200 litres per minute. By reducing the speed (flow rate) of the pump, the system starts to work much more efficiently, with much less wasted effort from the pump.

Q. How is the Epic Pool Pump Energy Saver different from those all-in-one pump energy savers available from my local pool shop?
A.  Both options work on the same principle of reducing energy used by reducing the pump speed and hence the flow rate – a proven principle used with pumps for many years in industrial installations, but that is where all similarities end.
Epic Series Pool Pump Energy Saver has been designed for retrofitting to existing pool pumps which use a standard squirrel cage induction motors whose design is well proven and very reliable. For those reasons alone, this type of motor is used in almost all areas and applications across the world.
Epic Series Pool Pump Energy Saver is a seperately contained unit. Your eggs are not all in the same basket – ie. Should there be a problem with the Epic unit for some reason, you can continue to filter your pool by simply plugging the pump directly into the chlorinator or timer while we repair your Epic unit under it’s one year warranty. Should your pump fail, then the repair or replacement cost is fast and economical – just check out some of the excellent bargains on the internet for reliable and brand-name pumps.
– Your Epic Pump Series Pool Pump Energy Saver is totally portable – Should you move house, your Epic unit can move with you to continue saving you energy and money.
–  Being able to just hang your Epic Pool Pump Energy Saver in position and then simply plug and play, eliminates any modification to pipe work or additional electrical work. There is no need for anyone to come to your home with al the inconveniences and potential securiity issues that might arise.

Installation

Q. Can I install Epic myself?
A. Absolutely – Epic Pump Series Pool Pump Energy Saver does not require any special skills to install.

Q. How easy is it to install Epic?
A. Installing Epic Pump Series Pool Pump Energy Saver is very easy.
1. Simply fix the Epic unit to a wall to ensure it is installed upright.
2. Stop the existing control by switching off.
3. Unplug the pump and plug into outlet at the bottom of Epic
4. Plug the Epic Pump Series Pool Pump Energy Saver into the existing pump controller (where the pump was previously plugged in)

Q. How long does it take to set up my Epic?
A. Set up takes very little time.
1. Simply switch your existing pump control on (chlorinator or Timer) and run the Epic Pump Series Pool Pump Energy Saver in manual (it will take a few seconds before the Epic Pump Series Pool Pump Energy Saver starts)
2. Wait approximately 2 minutes until Epic completes it’s Pump Prime Cycle.
3. When display shows Power Save = OFF, press the “Push To Select” button next to the display once.  Display should now show Power Save = Low. Epic is now saving you power and $$ on running costs.
Repeat pressing the button to select Power Save Mode from Low, Medium or High to suit you and your pool. Most pools will run very well at Power Save = High.

Q. How do I know if the Power Save Mode setting I have chosen on the Epic Pump Series Pool Pump Energy Saver is the correct setting for my pool?
A. We have provided a number of estimation tools on this website to help you to estimate the circulation rate of your pool based on the flow rate details of your pool pump and the size (volume) of your pool to help you to select the correct Power Save Mode setting for your installation.

Q. Can I Install Epic Outside?
A. Yes, Epic Pump Series Pool Pump Energy Saver is supplied in an enclosure that is weatherproof, provided it is installed upright and at least 400mm from the ground.
Water must not enter the air vents at the bottom of the unit and care must be taken not to directly hose the unit, particularly from underneath.
Please note: Any entry of water will void the warranty.

Q. Can I take the Epic unit with me if I move house?
A. You certainly can – Epic Pump Series Pool Pump Energy Saver is very portable and you can take it with your to your new home and continue to save you on energy costs – Note: Please ensure that the pump motor used on your pool at your new home is a permanent split capacitor single phase motor.

Operation of the Epic Pump Series Pool Pump Energy Saver

Q. How does the Epic unit start and stop?
A. Epic Pump Series Pool Pump Energy Saver is stopped and started by the existing timer or the timer in your existing chlorinator. No additional timer is required.

Q. What happens when the Epic unit starts?
A. Each time the Epic Pump Series Pool Pump Energy Saver is started it will run the pump motor to full speed in a controlled manner without a high initial power inrush. The pump will run at full speed for about two minutes to fully prime the pump and pipework associated with your pool. The Epic Pump Series Pool Pump Energy Saver will then reduce the motor speed assigned to the Power Save level you have selected as optimum during set-up to reduce the energy consumption by the pump.

Q. Does Epic remember my Power Save setting?
A. Yes, the Power Save Setting is saved by the Epic Pump Series Pool Pump Energy Saver’‘s internal memory even when the power is turned off.

Q. How much money will I save?
A. This depends on pump size, how many hours you run your pool pump and the electricity tariff but you can expect generally between 40% and 65% savings per year when used with a typical sized pool pump. These savings in $$ terms will increase with the rising costs of electricity.

Q. Does my Pool Cleaner work with Epic?
A. Most pool cleaners will operate fine with Epic Pump Series Pool Pump Energy Saver – in some cases some adjustment may be required to the valve on the skimmer box plate and/or power selection may need to be set to MEDIUM on smaller pumps to adjust the flow through the cleaner

Q. Will Epic affect filtration of my pool?
A. We have found no change to the water quality at all when running at HIGH power saving mode for extended periods. In fact our own tests show that the filter system operates more efficiently at a lower flow rate which in our test cases has resulted in lower requirements for pool chemicals – another added saving. You should always continue to have the pool water tested by your pool shop professional.

 

Service and Maintenance Requirements for Epic Pump Series Pool Pump Energy Saver

Q. Does the Epic unit require any servicing or maintenance?
A. Epic Pump Series Pool Pump Energy Saver requires no servicing or maintenance at all.

Q. Can my pool professional carry out any service on my Epic unit?
A. Epic Pump Series Pool Pump Energy Saver requires no servicing or maintenance at all. The Warranty is voided if any service or repair is attempted on the Epic Pump Series Pool Pump Energy Saver by anyone other than the manufacturer.

Q. What if I have a problem with my Epic unit?
A. Please call us or contact us by email – we are here to assist.

Q. What happens if the Epic unit fails after my warranty has expired?
A. There are several options including purchasing a new Epic Pump Series Pool Pump Energy Saver or purchasing a reconditioned exchange unit at reduced price (your old unit must be returned to us before we will despatch an exchange unit) – please contact us for details and pricing